Frequently Asked Questions

Collection, sizes and colours

How do I determine the right size for my new Tablecloth?

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The size calculator on the order page makes it easy to calculate a perfectly fitting tablecloth. Enter the size of your tabletop and our calculator will quickly advise you on the ideal size of your new tablecloth.

This size recommendation takes into account an appropriate overlap and the expected shrinkage of the chosen fabric type.

You can then order the tablecloth directly in the recommended size, or you can adjust the size to suit your own wishes or preferences.

Want to find the perfect size for your tablecloth yourself? Follow these tips, which are also used by our clever online size calculator:
1. The larger the table, the more important it is to leave a generous overlap.
2. Allow a minimum of 20cm overhang on all sides of the table. For larger tables, 25 cm is recommended and for very large tables, 30 cm is the best choice. An extra allowance should be added to the overhang to allow for expected shrinkage. See the specifications for each fabric type.
3. We also recommend a generous projection for chairs with armrests. Too small an overlap does not look attractive and the fact that the tablecloth will rest on the armrests of the chairs is not a problem.

Can I have a tablecloth in a different shape?

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Yes you can, Cottona is strong in customisation! You can order rectangular, square, round and oval tablecloths easily and directly online. For oval tables we even make two models: oval and ellipse.



Do you have a special table shape? Asymmetrical or triangular for example? Then select 'other' under shape on the tablecloth order page. Fill in the contact form and we will contact you.


A tablecloth in a special shape can almost always be made!

Can you make any size from one piece of fabric?

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The fabrics in the Cottona collection are woven in widths of 280 to 300 cm. This allows us to make almost any size of tablecloth seamlessly. Even very large round or oval tablecloths.



With very large sizes a seam is sometimes unavoidable. If the fabric width does not allow us to make your tablecloth in one piece, we will make a nice flat English seam on the sides. In most cases, the seams fall into the hanging part of the tablecloth and are almost invisible. 



On the tablecloth order page, under the heading 'Material properties', you can see the width and length to which we can make your tablecloth seamless.

Why do you not sell standard size tablecloths?

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At Cottona, we make a conscious choice to customise, and for good reason. For 15 years we have seen that it is more customer focused and more sustainable. After all, what is a 'standard size' tablecloth in a world where almost every table is unique?


Our customers don't have to worry about a tablecloth that doesn't fit. Have you got an extra long table? Don't worry, with us you won't be stuck with two overlapping tablecloths. We make it fit in one piece! 



You always get the perfect size, so no hassle with returns. All our fabrics are woven in Europe and the products are made to order in the Netherlands. They go straight from our workshop to your table without any unnecessary detours. 



This avoids excess stock, waste and unnecessary transport. This not only makes our work more efficient, but also makes you feel good. We hope it makes you as happy as we are.

How exact are the sizes of your table textiles?

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We make our products very precisely. But because it is handwork and because most of them are products made of natural materials, the sizes can always differ slightly from the ordered sizes. But don't worry, the deviation is never more than 2.5%.

How are the products of Cottona finished?

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A feature of all our rectangular and square Tablecloths and Table runners is the finish with luxurious three centimeter wide hems. This hem has a double wrap with mitered corners, which ensures that the tablecloth hangs nicely without curling corners. (See the various photos on the site for the finish). Round and oval Tablecloths and Napkins have a standard hem of 1 cm wide.

I want to reorder a product in the same colour, is that possible?

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Of course you can. However, it is important to keep in mind that a slight colour deviation from your previous order is possible. Therefore we advise - if possible - to order all products at once (Napkins together with the Tablecloth). We always ensure that a complete order from the same dye bath is made.

How colour fast are the fabrics of Cottona?

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Discolouration, like shrinking and creasing, for example, is a basic and unavoidable property of textiles. Natural materials such as cotton and linen are more sensitive to discolouration than synthetic materials. Dark colours are more sensitive as light colours.

Washing, use and exposure to (sun) light will cause our products to lose some of their colour intensity. For outdoor use or, for example, in a conservatory with a lot of direct sunlight, we recommend our Outdoor collection. That is made of UV-resistant synthetic fibers and has a good colour fastness. But even for that material, prolonged exposure to sunlight may cause the fabrics to fade slightly.

My table is wider than the width of the Table protector (140 cm). What now?

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No problem. With large round or square tables, the width of our Table protector is sometimes not sufficient to cover the table top. A Table protector can be made up of two parts, it is just a matter of cutting to size and putting them together. 

For round tables in the following sizes, you can choose the following Table protector:
Table 150-160 round: Table protector 250x140 cm
Table 170-180 round: Table protector 300x140 cm
Table 190-200 round: Table protector 350x140 cm
Table 225 round: Table protector 450x140 cm
Table 250 round: Table protector 500x140 cm

From the mentioned size you can cut two half circles that together cover your table top

I find it difficult to get a good picture of the fabrics, is it possible to receive a fabric sample?

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Yes, that is possible. We will send you up to 6 fabric samples free of charge. If you send an e-mail with your address details and the desired colour(s), we will send you the samples as soon as possible. You can send an e-mail toheadoffice@cottona.com.

Washing and maintenance

What is the best way to wash the products from Cottona?

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- Sort laundry by colour and washing instructions.
- Fill the washing drum no more than half full.
- Use the gentle cycle for delicate laundry.
- Preferably use a liquid detergent.
- Wash as briefly as possible at the lowest possible temperature for best colour retention.
- Remove the product from the machine as soon as possible and hang it out so that creasing is limited to a minimum.

Help, a stain! What is the best way to remove it?

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The important tip with all stains is to treat them as soon as possible. A dried-in stain is much more difficult to remove than one that has just been made. We recommend removing your Cottona-item immediately and get it wet, and to keep it wet until it can be washed.

Do Cottona fabrics shrink during washing?

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Just like clothing and other textiles, our fabrics may shrink during cleaning. The amount of shrinkage depends on the composition of the fabric.

The shrinkage percentages of our fabrics are listed on the order page under the heading 'Material Properties'.

Ordering, payment and delivery

Right of withdrawal

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You have the right, within a period of 14 days*, to revoke to withdraw from the contract without giving reasons. To exercise the right of withdrawal, you must inform us in writing of your decision to withdraw from the contract. You can use the withdrawal form for this purpose but you are not obliged to do so.

You may use the completed form or any other clearly worded statement also via email toheadoffice@cottona.com

Goods can only be returned if they show no signs of use and are not washed or soiled. Goods should be returned with sufficient postage and (to the extent possible) in their original packaging to:

Cottona Returns
John F. Kennedylaan 18 C
5981XC Panningen
The Netherlands

Effects of Revocation:

When you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs, back from us within 14 days. Only the costs for the return shipment from your home to us are for your own account. We will wait to refund you until we have received the goods back. Unless otherwise agreed we will use the same means of payment you used for the original payment for the refund.

Exception:

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and based on individual specifications of the customer are custom-made.

Can I exchange my order?

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Unfortunately, for administrative reasons, it is not possible to exchange or offset orders with each other. We would therefore like to ask you to return the ordered product and place a new order instead. We will refund the purchase price of your returned product after receiving and verifying your return. 

How much are the shipping costs?

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Orders over €200.00 are ALWAYS shipped FREE OF CHARGE. For shipments up to €200.00 to the Netherlands, Belgium, Germany, France, Luxembourg, Austria, Spain, Italy and Denmark, we charge a flat rate, regardless of the number of items you order. This charge is €4.95 per order. For deliveries to all other EU countries we charge €12.95 and for deliveries outside the EU we charge €19.95.

Can I have my order delivered to another address?

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Yes, this is possible. To do this, you can enter a different delivery address.

When will I receive my order?

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All orders placed before 00:00 will be produced and shipped the next working day from our own workshop in the Netherlands. This also applies to custom orders. Only personalised (embroidered) products may take 1-2 days longer. Once your order has been shipped, you will receive confirmation and a track-and-trace code. Depending on your destination country, your parcel will usually be delivered within 1 to 3 working days. During busy periods such as Easter and Christmas, delivery times may be longer. We apologise for any inconvenience and advise you to place your order well in advance.

Will I be notified when my order is on its way?

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Yes, you will receive an email as soon as your order leaves our studio.

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