Customer Service

At our customization Tablecloths extremely large sizes, a seam is sometimes unavoidable. If the fabric width does not allow for your Bespoke tablecloth made in one piece, we make a nice flat angel seam on the sides. We never make a seam in the middle across the table. In most cases, the seams fall into the hanging part of the sheet and are virtually invisible.

Feature of all rectangular and square Tablecloths and Table runners of Cottona is the finish with luxurious pictorial hem three inches wide. This hem has a double wrap with mitered corners, which ensures that the rug hangs nicely without curling corners. (See the various photos on the site for the finish). Round and oval Tablecloths and Napkins have a standard hem of 1 cm wide.

Of course you can. However, it is important to take into account that a small color deviation compared to your previous order is possible. Therefore we advise - if possible - to order all products at once (Napkins together with the Tablecloth). We always ensure that a complete order is made from the same paint bath.

Yes, that is possible. We send up to 6 fabric samples free of charge. If you send us an e-mail with your address details and the desired color(s), we will send you the samples as soon as possible. You can send an e-mail to customer service@cottona.com.

- Sort laundry by color and washing instructions
- Fill the washing drum to half maximum
- Use the gentle cycle for delicate laundry
- Preferably use a liquid detergent
- Wash as briefly as possible at the lowest possible temperature for best color retention
- Remove from machine as soon as possible and hang out to minimize creasing 

The important tip with all stains is to treat them as soon as possible. A dried-in stain is much more difficult to remove than one that has just been made. We recommend the Cottona-product immediately and keep it wet until it can be washed.

We make every effort to provide you with a perfect product. Nevertheless, if you are not satisfied with the delivery, you have the right to return the items within fourteen days of receipt.

Products cannot be returned if:
- The trial period of fourteen days* has expired.
- they have been customized especially for you.
- they show signs of use, have been washed or soiled.

Please return goods (to the extent possible) in their original packaging to:
Cottona Returns
John F. Kennedy Avenue 18 C
5981XC Panningen
The Netherlands

Unfortunately, for administrative reasons, it is not possible to exchange or offset orders. We would therefore like to ask you to return the product ordered and place a new order. We will refund the purchase price of the returned product after receiving and verifying your return.